Payment
Payment is required in full before we will dispatch your order. Payment must be made in British Pounds. All prices include VAT at 17.5%. We accept all major credit/debit cards. Payments are processed by Paypal

Free Delivery Terms
Delivery is free for all orders to all UK mainland locations excluding the remote Scottish Highlands. Please note that free delivery is therefore not available to Northern Ireland or any off shore island. We do deliver outside the UK, but please e-mail us for a delivery cost quote before ordering. We are working on automating non-UK delivery charges and hope to make an annoucement soon.

Delivery Timescales
Currently most UK deliveries are made within 7 to 12 working days, most deliveries being quicker, a few taking a few days more. If a rug goes out of stock we will contact you and offer a full refund or you may request that the rug goes on back order. Most back order items are delivered within 30 days. Please note that over the Christmas / New Year period the site will be working, but as far as dispatches are concerned from the day before Christmas Eve to the day after New Years Day inclusive are non-working days.

Returns & Cancellations
You have the right to cancel your order prior to dispatch within 14 days of placing it. You also have the right to return your rug if you don't like it. All we ask is that you inform us by e-mail or post and return the rug within 14 days from the day after receipt. We will send you a return code and returns address. Write the return code on the outside of the packaging, and then return the rug to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service. Custom made rugs and special order items may not be returned.

Goods Damaged In Transit
Our rugs are made to very high standards, and we employ professional national carriers. Nevertheless, you must examine the package on arrival before signing for it. In the unlikely event that it has been damaged, do not sign for it. The courier will automatically return the consigment to us and we will arrange a replacement. You should also inform anyone accepting the delivery on your behalf of this requirement. Damage that occurs after a rug is received by a customer is not covered.

Faulty Goods
If a rug is faulty please contact us at once and within 7 days of receipt at most and we will arrange a refund or replacement as agreed. Please note that this excludes rugs damaged in transit (see above) which should not be accepted. Return carriage (weekday pickup) will be reimbursed if the rug is faulty, although we will only pay for a single pickup attempt, subsequent attempts being charged at £23.00 each.

Complaints Procedure
We try to resolve all issues over the phone. However, if you feel you have a complaint that cannot be resolved over the phone, please put it in writing and send it to The Directors at our postal address . We will investigate and respond within 2 working days.

General
We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supercede all previous publications. All sizes are approximate. Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure. We take great care over images and product details. That said, due to variations in computer technology we cannot guarantee that colours and details in images are accurate representations of the product. If you require delivery outside the UK mainland but do not select this option at checkout, and then you decline to pay the published delivery fee, we reserve the right to make a refund less a transaction processing fee of £8 of the purchase price plus any bank fees arising. Legal jurisdiction: This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

Force Majeure
All orders are accepted subject to delays or failure in delivery resulting from force majeure, including, without limitation war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or nonperformance by suppliers, transportation disruptions, inability to ship or other causes, beyond the Company's reasonable control.

This does not affect your statutory rights in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.